Why was my deposit rejected?

Your deposit may be rejected for various reasons but understanding the common causes can help resolve the issue. Here are some possible reasons why your deposit was rejected:

Insufficient Funds:

The account you are trying to deposit with may have insufficient funds. This means that there is not enough money in your funding source (bank account, credit card, e-wallet) to cover the deposit amount. Please check your account balance or available credit to ensure you have enough funds. If necessary, deposit a sufficient amount before attempting again.

Payment Method Restrictions:

Prime Sports only accepts certain payment methods. Your chosen method might be restricted due to the sportsbook's policies. Review our accepted payment methods and choose one that is supported.

Incomplete Verification:

Prime Sports requires account verification for security reasons. If your account is not fully verified, deposits may be rejected. Please make sure you’ve uploaded the necessary documentation in the Cashier and have confirmed account approval with our customer service team.

Incorrect Payment Details

Please double-check and ensure that all information entered is accurate. This includes name, address, card number, and expiration date.

Exceeded Deposit Limits

Please refer to our deposit limits page in our Help Center and ensure your deposit amount falls within the specified range.