Forgot Account ID or Password

Forgot Account ID

Please select the “Can’t Access Your Account?” feature which is located at the state-specific login page. You will be redirected to a new webpage with a drop-down menu where you can chose “I don’t remember my account ID” and enter the email address you used during sign-up. Our system will send your Account ID via secure email.

Forgot Account Password

Please select the “Can’t Access Your Account?” feature which is located at the state-specific login page. You will be redirected to a new webpage with a drop-down menu where you can chose “I don’t remember my Password”. Enter your Account ID, select “Send me a new password” and continue to follow the reset process.

Forgot Security Questions

Send us a message through Live Chat or by email via [email protected]. Our 24/7 customer support team will perform the necessary security checks and protocols to confirm the user’s identity and ensure their information is accurate for reset.